Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,072 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.8 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (645) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (369) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (271) , Pet Stylist (257) , Associate (216) , Store Manager (172) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (119) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 523 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 455 reviews)); "Good benefits and 401k." ((in 382 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 252 reviews)); "Flexible Schedule and Positive Environment" ((in 155 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 969 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 743 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 441 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 210 reviews)); "Favoritism runs rampant." ((in 101 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Philadelphia , Saint Louis , Indianapolis

PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)

Ken Hicks

23% approve of CEO

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,808 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews

5.0

May 9, 2019

Love it

Customer engagement leader

Recommend

CEO approval

Business Outlook

Pros

Good pay, easy to grow within the company, exceptional animal care

Cons

I wish we didn’t use crappy mass breeders

4.0

Apr 8, 2019

Not a bad company

Assistant store leader

Recommend

CEO approval

Business Outlook

Pros

Employee discount, benefits, working with animals, tuition assistance, opportunity to move up within company.

Cons

Lack of hours, rude customers, it’s still retail...

PetSmart Response

7y

Thank you for the review. That's so great to hear you are enjoying the perks. We do take these seriously and appreciate you taking the time. I will share your feedback with the appropriate team members, and please know, you can always share feedback via the CareSmart line at 1-800-738-4693, as well. Thank you, again.

4.0

Apr 3, 2019

Micromanaged and under paid

Lead pet care specialist

Recommend

CEO approval

Business Outlook

Pros

Working with animals, helping people find pet that best fits them and helping them care for that pet, co workers, my dept manager and I worked great as a team.

Cons

The only downsides were pay and the store manager. He is a boss type if manager. The type that sits in their office and micromanages with poor advice in regards to the pet care dept. He cared too much about sales and in the end, when people’s pets died, cost business.

PetSmart Response

7y

Thank you so much for the review. I'm sorry to hear this has been your experience with management. I assure you, we care a great deal about our associates, pets and pet parents and are committed to providing the best quality of service. We'd like to understand your experience more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again

Viewing 286 - 288 of 10,808 Reviews

Jobs at PetSmart

Retail Sales Associate Part Time (PR)

Retail Sales Associate Part Time

Distribution Warehouse Associate

Retail Sales Associate Part Time

Retail Sales Associate Part Time

PetSmart

PetSmart reviews

Company ratings over time

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Reviews by job title

Love it

Not a bad company

Micromanaged and under paid

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