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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,808 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      1.0
      Jul 12, 2019

      Went down hill, hostile environment

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pets are the best part

      Cons

      Everything else about that company is terrible.

      avatar
      PetSmart Response
      6y
      Thank you for bringing your experience to our attention. This is not an environment we wish to create for our associates, and we'd like to understand more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
      1.0
      Jul 11, 2019

      Very Poor Management

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      At this particular location. None.

      Cons

      Management was the main reason I quit. I can't even describe how bad it is there. If something breaks you have to pretty much beg to have it fixed, or go above their heads for something to actually be done about it. It's always the employees fault when something breaks. Management is very demeaning to associates, downright mean, and if they get onto someone they make sure they do it in front of others. It's embarrassing. You can never do anything right. You'll never get praised for the good you do, but you'll hear all about what you're doing wrong.

      avatar
      PetSmart Response
      6y
      I'm sorry this was your experience. We'd like to learn more so we can address. Please contact the CareSmart line at 1-800-738-4693. Thank you for taking the time.
      2.0
      Jun 14, 2019

      Cares more about money rather than the employees and animlas

      Dog groomer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Getting to work with animals Good benefits if full time Paid sick/vacation time

      Cons

      Underpaid and overworked Constant drama Bad management Things are constantly broken/not working Managers make up policies if they dont like something you do

      avatar
      PetSmart Response
      7y
      Thank you for the review. It's so great to hear you are enjoying working with animals and the benefits, but I'm sorry you don't feel supported. Ensuring animals are healthy and happy is our top priority. We'd like to understand your experience more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
      Viewing 283 - 285 of 10,808 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.