PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Passionate employees across the business in all departments. It is great that we can have such an impact on pets and pet parents. Company initiatives are made with values in mind. Senior Leadership is aligned to company goals, which are cascaded down to teams.

Cons

At times, we seem a little hesitant to change. I wish we took a few more risks.

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PetSmart Response
6y
Thanks for the review! Your feedback is both appreciated and noted. We think our culture is incredibly unique at PetSmart, and I'm so happy that your experience has been so positive. Thank you for all you do to help make pets happy and healthy!
2.0
Sep 13, 2019
Recommend
CEO approval
Business Outlook

Pros

I loved helping people with their pets and finding products they loved, or helping ensure their pet boarding experience was worry free and even the most scared pets got lots of love and attention during their stay with us.

Cons

Good lord, the corporate is a train wreck. They have each employee doing the work of three. No overtime is allowed no matter how busy you are. They simply will not staff the store sufficiently to have decent customer service or cleanliness.

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PetSmart Response
6y
I'm very sorry that this was your experience. Thank you for bringing it to our attention. We'd like to understand more, as this is not in line with our values. We are fully committed to our pets and people across the organization and greatly value everyone's contribution. Please contact the CareSmart line at 1-800-738-4693. Thank you again, for taking the time.
5.0
Sep 4, 2019
Recommend
CEO approval
Business Outlook

Pros

You get an upbeat work environment with animals. You are involved in many areas of services; pet training, grooming salon, hotel and then the merch side.

Cons

A lot of corporate big wigs with different ideas on what store brand standards are. Hard to please so many different executives

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PetSmart Response
6y
Thanks much for the review! I'm happy to hear you've had such a positive experience at PetSmart. We agree - working with animals every day is pretty special. Your feedback is noted and appreciated, thank you again for taking the time!
Viewing 280 - 282 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.