PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Sep 16, 2017

Store leader

Recommend
CEO approval
Business Outlook

Pros

Pay and benefits. Passionate associates drawn to the company because of their love of animals.

Cons

Huge focuses of upper management in the last few years have had no effect on sales or increased foot traffic in stores across all markets. Many existing stores are in dire need of updating. Combine this with a large labor hours reduction and the company had lost its rudder. Of course the bulk of issues are being blamed on stores. This is resulting in huge long term talent losses. So sad. Read the management reviews here before you decide if this is where you want to put your talents.

4.0
Sep 14, 2017
Recommend
CEO approval
Business Outlook

Pros

The coworkers are very nice and have the best intention in them. The customers are occasionally regulars and after a couple visits you'll know each other on a first name basis! The best part is playing with the animals occasionally

Cons

There is a lot of work for an associate to do in a day. Stock has to be rotated, animals need bedding changes once a week, tanks need to be cleaned once a week, the customers can be overwhelming and the store can be understaffed. It's important to manage your time

1.0
Sep 13, 2017

Beware of Corporate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loved my team and the work I did in marketing.

Cons

Beware that your job can be eliminated at any time depending on what direction corporate decides to move in.

Viewing 313 - 315 of 10,808 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.