PetSmart reviews

3.1

37% would recommend to a friend

(10,784 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
May 12, 2026

Great experience with animals, but demanding work schedule

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work with animals. There's room to move up in management if you have open availability 24/7 and are basically on call.

Cons

Not a great work/life balance. Expected complete open schedule 7 days a week open-close where they'll have you working close/open shifts. There's never enough hours for everyone. Constantly forcing you to upsale memberships, app enrollments, autoships, and coupon books. If you do not meet their daily metrics, they will cut your hours even more. Will force you to sell live animals to homes where they will be neglected.

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PetSmart Response
2w
Hi there! We’re glad to hear there are aspects of #LifeAtPetSmart you enjoy, and we also appreciate you sharing your concerns. Please know that support is always available through our anonymous CareSmart line at 1-800-738-4693 if you’d like to connect directly with our team.
2.0
May 11, 2026

Work with animals, but management is lacking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work with animals experience some kind customers tips

Cons

bad upper management pushy corporate always want more than you're comfortable doing

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PetSmart Response
2w
Hi there! We’re happy to hear there are parts of #LifeAtPetSmart that have made a positive impact, and we appreciate you speaking up about your experience. If you’d like additional support, our anonymous CareSmart line is always available at 1-800-738-4693 to connect directly with our team.
Viewing 31 - 33 of 10,784 Reviews

Glassdoor has 11,047 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.