PetSmart reviews

3.1

37% would recommend to a friend

(10,785 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
May 11, 2026

Work with animals, but management is lacking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work with animals experience some kind customers tips

Cons

bad upper management pushy corporate always want more than you're comfortable doing

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PetSmart Response
3w
Hi there! We’re happy to hear there are parts of #LifeAtPetSmart that have made a positive impact, and we appreciate you speaking up about your experience. If you’d like additional support, our anonymous CareSmart line is always available at 1-800-738-4693 to connect directly with our team.
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good coworkers, good teamwork, fun workplace

Cons

Poor training, high turnover, store leadership and admin/ corporate disconnect, mishandling of animals

avatar
PetSmart Response
3w
Hi there! We’re glad to hear there are parts of #LifeAtPetSmart you enjoy, and we appreciate you sharing your concerns. Creating a safe and supportive environment for associates is important to us. If you’d like to connect directly with our team, our anonymous CareSmart line is always available at 1-800-738-4693.
Viewing 34 - 36 of 10,785 Reviews

Glassdoor has 11,048 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.