PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Nov 13, 2016
Recommend
CEO approval
Business Outlook

Pros

A steady decent paying job with typically respectful peers and supervisors. Working with animals is awesome and it's a decently paced busy work environment.

Cons

Customers can be pretty bad. Corporate goals are pretty bad. Sometimes it's like corporate wants you to fail, but you usually get it figured out.

4.0
Sep 29, 2016
Recommend
CEO approval
Business Outlook

Pros

The culture is great and very easy-going. I typically work 45 hours/week and I'm considered an overachiever.

Cons

You advance your career so you have to network and get face time with the right people. This is typical of office jobs but just be aware that politics matter.

3.0
Sep 29, 2016

Good For Business not good for people

Recommend
CEO approval
Business Outlook

Pros

management pay, get to play with pets

Cons

little corporate support, going from great customer service to very little customer focus

Viewing 337 - 339 of 10,811 Reviews

Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.