PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jan 16, 2017

Manager

Recommend
CEO approval
Business Outlook

Pros

The pet services environment is very unique and rewarding. You make lasting relationships with co-workers and customers alike. It's truly an environment for animal lovers.

Cons

It was difficult, as a manager, to hire and keep quality employees due to the low starting wages and high stress environment. Turnover was very high.

2.0
Jan 5, 2017
Recommend
CEO approval
Business Outlook

Pros

I had lots of autonomy. I worked at night, so I could pace myself as long as I got the work done. Since I am an organized and efficient person, I had oodles of time to do other things, like study and read books. Or read the PetSmart training manuals.

Cons

My coworkers didn't do their jobs. Therefore I'd come in on my nights to find several days of backed up drains and things that hadn't been completed. They would check things off the list but not do them. The management did not follow up and also had difficulty firing people. Their hands were tied. They were finally able to fire one guy after they implied that they had video footage and he admitted to breaking a bunch of rules.

3.0
Nov 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Management was nice and understanding.

Cons

Standing in a room full of dogs (sometimes 14 at a time) by yourself. I know that is the job but that risks the well-being of the dogs in camp.

Viewing 334 - 336 of 10,811 Reviews

Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.