PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Sep 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Working with animals is always a plus. Pay wasn't bad if you sell packages every day.

Cons

Salon manager was rude to employees and customers. Was scolded and put down due to lack of speed. Work overtime numerous hours without compensation. Very unfulfilling and stressful workplace. Not about the animals. Quantity above quality

1.0
Sep 3, 2016

Assistant Store Leader

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with the pets and customers

Cons

It used to be a great company when I started 11 years ago, they really seemed to care about their employees. When the company sold out they brought in new District Managers and Store Leaders which then started to cut out anyone with experience and making a decent wage. They would take any complaint whether true or not and discipline you.

3.0
Aug 31, 2016

salon manager

Recommend
CEO approval
Business Outlook

Pros

Pay is good if sales are up, and u bust your butt...

Cons

Its basically 2 jobs in one. Dog groomer + salon manager. Super stressful, hectic, physically difficult.

Viewing 343 - 345 of 10,811 Reviews

Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.