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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,812 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      3.0
      Apr 8, 2016

      Product Management - Headquarters

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a lot of change taking place within the organization, which usually leads to opportunity. The people you work with day-to-day are friendly and open. It's a pet-friendly environment and very accommodating of work/life balance.

      Cons

      The new executive management is not engaged AT ALL with people who are making things happen, which leads to uncertainty and discontent. There have been more than a few talented individuals who have left rather than wait to see if the executive team actually knows what they are doing. It often feels like the executive management team doesn't know or care if key people leave.

      4.0
      Mar 22, 2016

      All depends on store management

      Professional bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      I luckily had great store management so my experience has been great. Easy to get time off, loved working with dogs.

      Cons

      Mentally and physically demanding. Getting bit, scratched, peed, pooped, and anal glanded on. The company is also taking a turn for the worse since it got bought out. Very much all about money now, not the customer or animals. Pay is also crap.

      3.0
      Mar 19, 2016

      Pethotel Associate

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Job Security (It's tough to get fired) -Develop relationships with customers and their pets that grow into friendships. -You get to play some with puppies and kittens on an occasion. This tends to make that work much more tolerable, and overall more rewarding than a paycheck. -Flexible Scheduling.

      Cons

      -Management is a joke -You get put in a glass box with 6-18 dogs that bark, scream, cry, and cover you in fluids. -Can be incredibly stressful when working with a rough group of animals -May whatever god you believe in help you if your caught going above and beyond your job description. (They confuse initiative with insubordination) -Raises and Promotions are none-existent unless you're annoying about it.

      Viewing 361 - 363 of 10,812 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,077 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.