PetSmart reviews

3.1

37% would recommend to a friend

(10,792 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Mar 16, 2024
Recommend
CEO approval
Business Outlook

Pros

High pay that comes at a high cost

Cons

Title: Beware: False Promises, Overwork, and Incompetent Management at PetSmart I joined PetSmart with high hopes for career growth and a promising future. However, my experience was nothing short of a nightmare. From the very beginning, the promises made by HR about opportunities and inclusivity turned out to be nothing but a facade. The warehouse team at PetSmart will deceive you with promises of growth, only to exploit your labor to the fullest extent before discarding you like yesterday's news. Don't be fooled into thinking you'll climb the corporate ladder here; they'll keep shifting the goalposts until they find an excuse to terminate you. Management is shockingly incompetent. Instead of addressing the glaring issues within the company, they choose to bury their heads in the sand and blame the astronomical turnover rate on "hard work." In reality, the lack of support and the constant pressure to meet unattainable quotas lead to a revolving door of employees. If you're desperate for employment, approach this job with the same temporary mindset they have towards you. Work until you can't bear it any longer, then move on. But take my advice: steer clear of PetSmart. You'll find yourself facing unjust disciplinary actions for rules that were never properly communicated, forced to chase unattainable targets, and ultimately replaced with a new hire the moment you falter. Save yourself the stress and frustration. PetSmart is a sinking ship with a toxic work environment and management that couldn't care less about its employees' well-being or professional growth. Look elsewhere for a job where your hard work is valued and your future is respected.

1.0
Mar 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Working with animals.... that... is... literally... it... some Or the employees esp in the salons truly care... the rest of the stores are filled with kids who really have no idea what they are talking about give out poor advice to customers and the stores are literally contaminated with ringworm...

Cons

Untalented management Bad hiring practices Policy and procedure incorrect or violation of federal laws Biased HR Fraud Vindictive Exposed to pathogens with no recourse

Viewing 37 - 39 of 10,792 Reviews

Glassdoor has 11,055 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.