PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Aug 4, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Good enviroment to work at

Cons

Theres alot of animals there

3.0
Aug 1, 2025

OK - Classic Corporate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Can bring your pet(s) to work (beyond even just dogs) Campus is nice Generally nice coworkers

Cons

Return to office order requires you to now be in office 4 days a week - previously had pretty much worked full-time remote. Now have a 2hr daily commute despite being on a computer all day. Inconsistent market (not limited to PetSmart...but impacts bonuses and we have had lots of layoffs) New CEO is extremely old-school. Has made questionable decisions Hearing about the crap those in the field put up with makes me sad Below industry standard in terms of holidays (we only get 6) Have greatly rolled back DEI initiatives

2.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Weekly pay, corporate benefits (insurance, 401k, discount programs) Decent employee discount

Cons

Head Management at 1895 is not supportive whatsoever, The store leader holds personal grudges against individuals who speak out or challenge her on her management style. The new store operating model makes it very easy for management to overwork their groomers and offer them little to no support at times, constantly overbooking people and making them sacrifice quality or occasionally safety to get it all done. This new model also makes it incredibly easy for PS managers to get rid of anyone they particularly don't like.

Viewing 388 - 390 of 10,811 Reviews

Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.