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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,817 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,817 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      5.0
      Sep 1, 2014

      We are in panic mode- current store manager

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone there genuinely cares about pets.

      Cons

      Constant labor cuts, investment in technology too little too late. Cuts only happen at store level. They are phasing out full time manager positions for lower level managers. There are at least 4 open manger positions in my district that no one wants- people interested in management generally need full time benefits. Who wants to be a "manager" responsible for a department yet only in the store for 28 hours a week or less.

      2.0
      Aug 28, 2014

      Political, political, political

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      PetSmart has an excellent compensation program and excellent benefits. In general, the people there are very nice. They invest a lot in employee training on an ongoing basis.

      Cons

      The organization is highly political. In order to get anything done, you have to socialize it over and over again with everyone and their brother so everyone has 'buy-in' on every decision.

      3.0
      Aug 24, 2014

      Loved being a dog trainer, hated working for Petsmart

      Dog trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started out as a part-time dog trainer, but went to full time in a few months. I learned so much about people, selling and most of all, how to handle dogs. Petsmart supplied all the things I needed and I will always be grateful for the opportunity to learn. For the most part, I loved all my co-workers and I felt like part of my local community, everyone knew me and my dogs. I will always look back fondly at my Petsmart years.

      Cons

      Even though I loved being a dog trainer, working for Petsmart, the low pay, the constant changing of the dog training curriculum, the unrealistic sales goals set for low-income areas and the mind-numbing middle management interference made me bail out after almost nine years at Petsmart.

      Viewing 403 - 405 of 10,817 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,082 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.