PetSmart reviews

3.1

37% would recommend to a friend

(10,817 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,817 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Oct 1, 2014
Recommend
CEO approval
Business Outlook

Pros

I love my coworkers and the animals. Works well with your schedule.

Cons

Poor pay with abyssmal raises and no opportunities for advancement. Ever since the CARE program came out, the company has done nothing but prove that it doesn't care at all.Even basic things like the visibility of aisle numbers (very important to help out a customer) seem forgotten by the corporate offices. Email captures are now the top priority, and that will take precedence over basic customer satisfaction. This wouldn't be so bad if the system actually bothered to save the information the customers put into the email capture system. So we already got customers pissed off, and even more pissed off by the line that formed thanks to the email capture. But you can easily call for back up to open a new line, right? Nope. The store is almost constantly understaffed.

3.0
Sep 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Working with all kinds of pets on a daily basis brings much reward. The company has a great culture for caring for associates, the District Manager missed that part of her training. I have had wonderful District Managers that really took the time to teach and Inspire you to grow. The company should of required more training for the current District Manager. The associates are excellent as well as your peers. Overall field Managers are great.

Cons

Its one of those things where you love the company you worked for, but one poor leader spoils the experience. Its was also A big surprise to be working for a company and have the company be prone to a hostile take over.

4.0
Sep 21, 2014

Great place to work while an undergrad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You'll have a blast working here if you work with the right people, plus taking care of animals is always fun especially if you're an animal lover

Cons

Sometimes have to do cart runs under the rain

Viewing 400 - 402 of 10,817 Reviews

Glassdoor has 11,082 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.