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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,816 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Jul 28, 2014

      Playing with puppies helps make the worst days a little better.

      Presentation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get paid to play with puppies. The pay, particularly for management is well above average for retail.

      Cons

      Company is making some poor decisions and is forcing employees to keep doing the same amount of work with fewer and fewer employees and hours. Have to work many extreme hours including overnights and extremely early hours.

      4.0
      Jul 22, 2014

      Great Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love all the positions I've held. PetSmart has taken the time to put together some great training models, employee incentives, and employee support programs.

      Cons

      Loooong hours. As Pet Products Mgr, I worked a minimum of 50 hours/week. Not enough payroll to support the staff needed to get everything done. Also, the actual training of new associates is very lax. You are plopped in front of a computer for two shifts then tossed into your department. I was hired into a mgt spot and was trained the same way. It's survival of the fittest if you want to work here

      4.0
      Jul 21, 2014

      Great place to work when you have multiple pets and love animals!

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for PetSmart was great, given my love for animals and their well-being. The woman who trained me out at another store location was very knowledgable and had been in the industry for many years. Selling classes was definitely tougher in my home store of South Philadelphia (based on the demographics of the area) than it was out in the suburbs where I trained, but the commission on sales was a nice benefit and helped encourage me to sell more classes. My original store manager was very flexible with my schedule in college and allowed me to schedule my own class sessions around it, which was very helpful. Best thing about the job? I got to play with adorable puppies every day.

      Cons

      New(er) management was NOT flexible with college/school schedules and/or other jobs. This led to my departure (as well as managers hiring family members and playing favorites among employees). I also volunteered with the organization at the time that housed cats in the in-store adoption center - apparently this was an issue with my managers and I often gotten scolded for caring about and being concerned over the well-being of the animals if one of them got sick, etc. Raises were almost non-existent (but maybe that was just at my particular store…I don't know). Other employees were often lazy and the work they did not complete often got pushed off on other employees who already had more than enough work to do. Management also liked to play favorites (especially since family members were often hired by one manager in particular…).

      Viewing 409 - 411 of 10,816 Reviews
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      Glassdoor has 11,081 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.