PetSmart reviews

3.1

37% would recommend to a friend

(10,816 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jun 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Best environment to work love animals

Cons

Rude customers plus lot of stocking

2.0
Jun 17, 2025

Eh

Recommend
CEO approval
Business Outlook

Pros

Depends on which location you work in. If you have good managers and coworkers, you’re good. Otherwise, it isn’t worth it.

Cons

Pay is too low MUST take in 5-10 dogs per day, though depending on management they may work with 4-8 dogs. It also depends on if you work 5 hours or 8. I do not believe this company is headed in the best direction. Recent restructure has lead to less hours in most cases. If you’re a bather going on to be a groomer you will NOT be prepared. Minimum dogs required before full groomer is now 250 dogs, not 6 months of training. Petsmart really doesn’t care if you have prior experience, and more than likely you will be paid less than the people coming in unless you talk to management every 6 months about your pay (1 year review + a demand)

Viewing 448 - 450 of 10,816 Reviews

Glassdoor has 11,081 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.