PetSmart reviews

3.1

37% would recommend to a friend

(10,816 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Super easy job for those with previous kennel experience

Cons

Upper management is a mess at all PetSmarts

2.0
Jun 18, 2025

What culture? There isn’t one!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The daycare company that operations on campus is phenomenal.

Cons

Almost zero flexibility in work from home policy and policy changes as soon as leadership doesn’t feel there are enough seats filled. Holidays are considered your work from home day. Canada Home Office does not follow the same policy and has more flexibility which creates a deeper divide in partnership with that office. Home office campus lacks offerings compared to many other offices and is in a dumpy area of town. Culture is non existent. Toxic environment, upset employees, disrespectful behavior from employees is tolerated and not actioned, no accountability. Thankful I have a job, but this place is not what it used to be

4.0
Jun 17, 2025

PetSmart Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Duties are easy to learn and coworkers are very supportive.

Cons

Work schedule can be unpredictable and there is a lot of pressure to promote the app.

Viewing 445 - 447 of 10,816 Reviews

Glassdoor has 11,081 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.