PetSmart reviews

3.1

37% would recommend to a friend

(10,816 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 21, 2025

Talented Teams Undermined by Poor Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Worked with incredibly talented, collaborative colleagues who consistently delivered high-quality results. • Remote work enabled strong productivity, focus, and better work-life balance, until it was abruptly taken away by NEW CEO. • Projects and workflows were often challenging in a good way, offering opportunities to grow skills and take ownership.

Cons

• Senior leadership made questionable strategic decisions, especially around return-to-office policies. • RTO was enforced in a one-size-fits-all manner, with no regard for performance, role type, or location. • The policy seemed less about collaboration and more about control, leading to unnecessary turnover and career disruption. • There was a general lack of transparency and empathy from upper management. Decisions that impacted people’s lives were made unilaterally, with little to no communication. • Morale has declined significantly due to inconsistent priorities and a clear disconnect between leadership and teams doing the actual work. • Many talented people were either pushed out or left voluntarily, not because of performance issues, but because they could no longer tolerate the arbitrary enforcement of outdated office norms.

3.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Liked being around animals & caring for them

Cons

On feet for most of day

Viewing 442 - 444 of 10,816 Reviews

Glassdoor has 11,081 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.