PetSmart reviews

3.1

37% would recommend to a friend

(10,820 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,820 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 13, 2022

Getting worse…

Recommend
CEO approval
Business Outlook

Pros

Coworkers are genuinely awesome. There is a united love for pets that is unique to retail.

Cons

Anyone above store management is completely separated from reality. Work load continues to grow as labor continues to shrink and they have completely moved away from making the company about people. It is strictly about chasing numbers (some irrelevant from bottom line) and shifts priorities depending what numbers become the lowest, poor management is often celebrated as true, devoted employees are shunned as favoritism runs rampant. They do of course mask this with a “belonging campaign” that does little more then highlight obscure holidays while increasing workload with break room posters and activities. FYI, most employees do not get a chance to use the break room as there is often only 3 employees at a time in the building.

1.0
May 12, 2022
Recommend
CEO approval
Business Outlook

Pros

None, none, none, none, none, and none

Cons

The other staff treated the animals poorly. The daycare rooms were full of dogs that should not be there. Very high stress working environment. Poor management. Bad pay.

1.0
May 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Can’t think of anything tbh, you get to work with pets is the only good think

Cons

Most toxic work environment ever. Thing that was said to A manager in confidence were not kept on the down low and told to others. Unfriendly staff and untrustworthy management.The discount wasn’t good ether

Viewing 472 - 474 of 10,820 Reviews

Glassdoor has 11,086 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.