PetSmart reviews

3.1

37% would recommend to a friend

(10,820 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,820 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
May 9, 2022

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

Absolutely no pros at this company.

Cons

I made a dollar above minimum wage, they would reprimand you for working over 28 hours, the legal maximum before benefits. Two of the managers were abusive, one would sabotage. She passed me up for lead promotion.

2.0
Apr 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits and that's about it!

Cons

Stressful! I have only been out of groom school for about 4- 1/2 months and all I hear from corporate is that I must do more and be faster,faster, faster! They also threaten to sue you for the money they put you through groom school if you try to quit before they want you to. All they care about is money and how fast they can push dogs out the door. Safety for the dogs and the groomers are non-existent. I will be planning to leave persmart as soon as possible. (Without being sued)

4.0
Apr 13, 2022

Team work

Recommend
CEO approval
Business Outlook

Pros

Worked with a lot of great people. The employees were always helpful and treated everyone equally.

Cons

Some of the management needed to remember the employees are humans and not robots.

Viewing 475 - 477 of 10,820 Reviews

Glassdoor has 11,086 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.