PetSmart reviews

3.1

37% would recommend to a friend

(10,820 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,820 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Mar 28, 2022
Recommend
CEO approval
Business Outlook

Pros

I chose to be part-time in order to have any kind of work-life balance, that was the only way to control any kind of schedule even after working there for so many years but there is plenty of money to be made even as a part-timer.

Cons

Corporate culture is very relevant, how many dogs can you do, how many dogs can you fit into your schedule, can you fit anymore? They don't care if your hands hurt- they want you to make them as much money as you can under the guise that you're making yourself money and for a long time I fell for it because I was young and making a ton of money and now I'm older and my body has really pushed itself to its limits. This is a super labor-intensive job and PetSmart needs to do more to take care of its groomers.

1.0
Mar 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Commission based pay when out of "academy." thats about it

Cons

Managers are abusive of their powers. There is A LOT of favoritism. Stupid "safety" rules. Managers overbook you constantly. Managers who have never groomed a dog in their life tell you how much you can handle.

Viewing 478 - 480 of 10,820 Reviews

Glassdoor has 11,086 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.