PetSmart reviews

3.1

37% would recommend to a friend

(10,793 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Aug 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunities to cross train in different departments, opportunities for continuing education for on the job success, building relationships with your team and regular customers over time.

Cons

For starters, after the corporate buyout in 2015; a lot of our good vendors for live animals were cut out, and lower quality vendors started supplying livestock. I can't tell you how many times animals have come in DOA or severely injured, caused harm to themselves, the pet care team, or other animals; and psychologically traumatized from the terrible conditions they come from. Also because of the buyout; my title as 'Pet Care Lead' went from being an actual, on-paper position with due compensation for pay; to being a De-facto title with me becoming the only full time associate being entrusted with supervisory functions. I was promised a promotion to management that never came. The training for pet care is a one hour lackluster pish-posh of company jargon at best. I was the ONLY one in the department who had a degree in the sciences.

2.0
Feb 20, 2016

HR

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The previous culture was amazing.

Cons

Wondering when is the next layoff. And expecting less people to do more.

4.0
Dec 8, 2014

Great company

Recommend
CEO approval
Business Outlook

Pros

Best place to work at as far as retail. Good money. Good customers. Good working environment between managers and associates.

Cons

Always has been a very good growing company, but in the past year doesn't have good direction. It is hard knowing what is the objective day to day.

Viewing 49 - 51 of 10,793 Reviews

Glassdoor has 11,056 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.