PetSmart reviews

3.1

37% would recommend to a friend

(10,823 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,823 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Aug 29, 2021
Recommend
CEO approval
Business Outlook

Pros

-You get to work around animals

Cons

-You are not allowed to improve animals' living conditions past what is deemed corporate policy -You watch as animals get sick and die in front of you -You are not staffed enough to properly care for the animals -You sell animals off to people you know will abuse or kill them -You have to give people their money back with a smile as they hand you the limp, lifeless animal you had befriended before they bought and killed it In short, you can easily suffer as much compassion fatigue working in an industrial pet store as you would working in the medical field. It's not worth it for the dismal pay and the damage the hard concrete floors will do to your feet and hips. I do not make this review just to smack-talk Petsmart, but rather to warn anyone considering turning their "love for animals" into a career through retail. You're signing up for retail, not animals, and it's crucial to remember that.

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PetSmart Response
4y
Hi! Thanks for taking the time to review. We'd enjoy getting to speak to you further about a few of the things you mentioned above, as this is not in line with our values. The safety of animals in our care is our #1 priority. Please feel free to reach out to the CareSmart line at 1-800-738-4693.
1.0
Aug 12, 2021
Recommend
CEO approval
Business Outlook

Pros

It’s amazing to be with dogs all the time especially if you don’t own a dog. Helps with the depression and anxiety.

Cons

Going home smelling like poo and pee everyday made it tiring. Doing laundry every single days is annoying. Car starts to smell like it to having to detail my car every week made it not worth it.

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PetSmart Response
4y
Thank you for taking the time to review. We're sorry that this was your experience and would like to connect with you via the CareSmart line at 1-800-738-4693 to chat a bit more. Thanks again!
1.0
Aug 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Regular costumers love you and try to make sure your doing well even bring us food.

Cons

Seniors are over worked and when a associate doesn’t come in your expected to work the shift

Viewing 514 - 516 of 10,823 Reviews

Glassdoor has 11,089 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.