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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,820 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,820 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      5.0
      May 9, 2025

      Good job

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company, you can work from home but they also have a nice office in Phoenix az, they let you bring your dog in office as long as it's friendly.

      Cons

      Very strict on call evaluations for csr

      1.0
      May 8, 2025

      Absolutely Terrible

      Dog bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      None at all, terrible experience.

      Cons

      Hired me last year as a bather with the expectation of being sent to academy to groom. They said the estimated time would be around 3 months. Despite asking multiple times, my managers always put off advancing me to academy. Had to do the workload of several of other bathers, and was saddled with a boss that frequently made racist and bigoted remarks in my presence. Despite following the protocol I was taught during training, I was let go with the insistence that protocol wasn't followed. Terrible place to work, would not reccomend at all.

      3.0
      May 7, 2025

      n/s

      Dog groomer
      Recommend
      CEO approval
      Business Outlook

      Pros

      you get to groom dogs

      Cons

      you might work until closing

      Viewing 517 - 519 of 10,820 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,086 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.