PetSmart reviews

3.1

37% would recommend to a friend

(10,824 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,824 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 16, 2021

careless management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

all i can think of is being able to see all the pets that come in

Cons

careless management no training, they just throw you into it first day you start

avatar
PetSmart Response
5y
Hi! Thanks for taking the time to review. We'd enjoy getting to speak to you further about a few of the things you mentioned above, as this is not in line with our values. Please feel free to reach out to the CareSmart line at 1-800-738-4693.
1.0
Jun 13, 2021
Recommend
CEO approval
Business Outlook

Pros

reliable job with consistent work

Cons

no lunch breaks, no floor coverage, no consequences for associates that call out repeatedly. etc.

3.0
Jun 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good way to start out learning to groom.

Cons

Groomers get low base pay so if you don't commission out you're screwed. They want you to groom so many dogs, take lunch breaks, answer phones, make appointments and take walk ins all while not going over 40 hrs a week. Not to mention corporate wanting you meet a certain percentage of Add on sales.

Viewing 526 - 528 of 10,824 Reviews

Glassdoor has 11,090 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.