PetSmart reviews

3.1

37% would recommend to a friend

(10,824 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,824 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
May 31, 2021
Recommend
CEO approval
Business Outlook

Pros

As a pet care associate, you get the benefit of being able to sell the best products to ensure everyone can give their pets a great life.

Cons

Management was corrupt, tried to get us to upsell horrible products for the health and well-being of everyone’s pets.

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PetSmart Response
5y
Hi! Thanks for taking the time to review. We'd enjoy getting to speak to you further about a few of the things you mentioned above, as this is not in line with our values. Please feel free to reach out to the CareSmart line at 1-800-738-4693.
2.0
May 29, 2021
Recommend
CEO approval
Business Outlook

Pros

You get some tips if people are generous, and you meet some of the best dogs.

Cons

Poor management, employees are always put last, you get paid way low, big corporation doesnt care about the animals.

avatar
PetSmart Response
5y
Hi! Thanks for taking the time to review. We'd enjoy getting to speak to you further about a few of the things you mentioned above, as this is not in line with our values. Please feel free to reach out to the CareSmart line at 1-800-738-4693.
1.0
May 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Passionate, nice people who care for their pets

Cons

Leadership has changed so much that long term goals are rarely fulfilled and process is broken

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PetSmart Response
5y
Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention and would love to connect via the CareSmart line at 1-800-738-4693 to see if we can help.
Viewing 532 - 534 of 10,824 Reviews

Glassdoor has 11,090 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.