PetSmart reviews

High turnover in management Management is uncaring of staff members as people Unrealistic sales goals Lots of paperwork to have done daily and weekly in between grooming the 8 dogs a day minimum that they want you to do. Plus, 3 weekly call logs to be completed in 4 days. One call log that requires you to call a customer 3 times before leaving a message, if they don't answer. This is even as a regular groomer and not a salon manager. Too much emphasis on sales and not enough on wellness of employees and pets. Salon manager at this specific location was horrible at communicating. She also displayed favortism towards certain employees. She was unreasonable with giving time off. She mixed her personal life with work. Managers never recognize good work done, but are always quick to write you up for anything done wrong. (i.e. not achieving sales goals) Management will make you feel expendable even if you've worked for the company for years.

Most of the Managers and Directors are from other companies- who were nasty places to work. (.e backstabbing click-ish retail) . They comment on how much friendlier Petsmart is. However they are changing the culture- and bringing those "not best practices in". It has become much of a place where your title matters --more a place where certain people will only talk to you if you are a certain grade. The company is top heavy with Directors and VPs, who are not interested in what those below them are doing. They spend all of their time with eachother- and call it leadership. You must be very good at politics to survive. You must be popular to be considered capable. Demotions are becoming more common, and oddly this has not been seen a reflection of poor leaders, failing to develop teiur people, but blamed on the people themselves .