PetSmart reviews

3.1

37% would recommend to a friend

(10,801 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 13, 2025

Gone down hill

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pets can come to the office with you

Cons

Return to office/no flexibility, no diversity, horrible benefits, new CEO is taking the company backwards, multiple rounds of layoffs and several departments have been restructured several times over the last year.

1.0
May 14, 2021

Avoid

Recommend
CEO approval
Business Outlook

Pros

Customers and pets are the priority Get to work with pets to some extent

Cons

No labor No employees Unrealistic expectations No work life balance No accountability to poor performing associates. No accountability to leaders that do not work their required amount of hours (that goes for salary leaders too).

1.0
Apr 6, 2021
Recommend
CEO approval
Business Outlook

Pros

401k, Dental, Health insurance, Lots of exercising running around to complete tasks....

Cons

Atrocious allocation of labor hours. Increased tasks, despite "task elimination" policies. Medicore training of new hires because the company doesn't provide the hours necessary. Unrealistic expectations given the circumstances. For example, the company will assign the store a mandatory task requiring 2 associates and 3 hours for completion, yet the company only allows scheduling of 1 labor hour. You do the math. 7 billion dollar industry with poor quality products. The quality of life as an employee is abysmal. It's not about the animals or the family, it's ALL about profit. Short-staffed

Viewing 76 - 78 of 10,801 Reviews

Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.