PetSmart reviews

3.1

37% would recommend to a friend

(10,790 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Mar 9, 2026

WFH Review

Recommend
CEO approval
Business Outlook

Pros

Their employee discounts for hotel and merch was really good

Cons

they are constantly changing their policys

1.0
Mar 8, 2026

get you experience and go

Recommend
CEO approval
Business Outlook

Pros

benefits ,steady clients, vacation time, sick time

Cons

management runs poorly and doesn't listen to salon employee when told issues, low standards , petsmart company will run you to the ground, they wants us to do the jobs of 3 employees while grooming safely and bringing maximum income , they don't care about the salon, you have to answer phone , make reminder calls, check in and checkout dogs , do every walk in (you can't turn them away even if you are behind) and now they want us to check out payments at the salon, they keep telling us it only takes a few minutes and I tell them that everything adds up we barely had enough Time to answer phones and now this !? I\

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PetSmart Response
3mo
We strive to have every associate have a great work experience and are sad to hear you aren't having that. Please know you can reach us via the anonymous CareSmart line at 1-800-738-4693 to talk with us so we can help. Thanks for taking the time to share.
2.0
Mar 7, 2026

ehhhhhhhhh

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the animals and the people you end up meeting

Cons

literally everything else - supportive management if you’re lucky but otherwise expected to handle everything and anything on your own. It’s like a not so fun game to see how little staff the store can actually function with

Viewing 91 - 93 of 10,790 Reviews

Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.