PetSmart reviews

3.1

37% would recommend to a friend

(10,801 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Aug 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent salary, good benefits, pet friendly work environment, very flexible on work hours, gym, daycare, parking garage, nice cafeteria, Starbucks cart

Cons

Turnover is crazy, you'll never advance unless you form allies, old world tools and technology, your ideas will be ignored and they will make you feel like you are replaceable, cubicle prison, tyrant like management, working here will rip apart your soul

2.0
Jun 30, 2016

Associate Lead with Keys

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work with animals

Cons

You have to do management duties, but don't get management perks. Very low pay for what you do, no bonus like the rest of management. You're the person everyone takes advantage of.

2.0
Jun 22, 2016

Store Leader

Recommend
CEO approval
Business Outlook

Pros

The customers who shop at PetSmart are great. It's different than other retailers because the customer is shopping for their loved ones.

Cons

The company has changed over the past year. The company is putting unrealistic demands on the stores. They have really taken the fun out of the job Everyone fears for their jobs.

Viewing 94 - 96 of 10,801 Reviews

Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.