Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,801 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Sep 15, 2015

      PetSmart

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employees to work with and working with pets is an awesome experience.

      Cons

      New upper management distorting a great company.

      1.0
      Jul 5, 2015

      Truth behind the curtain --not all wages and kisses!

      Ssg associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      not much any more. First few years people were awesome to work with and everyone tried their best. . Then the good ones started to leave bc the pay was dwindling and management shifted after departure of Bob and Phil

      Cons

      Culture is clicky and operates like high school. Not equal treatment and accountability. VPs and Directors not qualified to lead. They favor the youth and don't appreciate experience. By they feel superior and their egos are boosted by youth. People get away with poor behaviors and they do not give equal treatment across teams. HR is a joke! Never seen such lack of professionalism or knowledge of employee rights. They do not walk their talk anymore with current mid level management --they are all rallying only for themselves. Senior management has totally changed the culture and work life balance is gone

      2.0
      Jun 22, 2015

      Store Manager

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interacting with pets each day

      Cons

      DM has no field experience. Disconnect between the field and the people making decisions. Terrible work life balance. Bonus tied mostly to things that you do not affect at the store level.

      Viewing 97 - 99 of 10,801 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.