PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Aug 15, 2022

janitor

Recommend
CEO approval
Business Outlook

Pros

nice people who i work with since they do like animals

Cons

The janitor wasn't very respected job by strangers. Wish i got better clothes

1.0
Aug 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Literally nothing. Staff are not taken care of.

Cons

This company is absolutely awful to work for. So corporate, no care for animals, their owners, or their staff that is not management. I was treated horribly by management, despite being a top-performer. I was bullied by a manager, left in tears multiple times a week- no one did anything about it. There is 0 care for the animals at the store, it's all about profit and being quick- not thorough or responsible animal care. Additionally, despite my requests to move to a different role as being a cashier is the WORST- they hired new people to take on the role I wanted, because I was the "best" cashier they had. I was constantly berated by customers for the tills not being properly staffed- line ups to the back of the store, no answers to my calls for help on cash. It was such an awful place, I don't even have the words. DO NOT work for this absolute pile of garbage disguised as a company.

Viewing 10339 - 10341 of 10,822 Reviews

Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.