PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Apr 26, 2021

I loved it

Recommend
CEO approval
Business Outlook

Pros

I have been on nights at the hotel for 5 years ( this year ). Things can get crazy. If you are organized, good with time management, and able to work in a very fast paced environment, this could be a good fit for you. It is not a job for everyone, and it is about 80 % cleaning and setting up for the next shift, and 20 % animal interaction. You can be alone with up to 75 animals, before they call in a second shift. Busiest times would be holiday breaks, and summer. All in all I made a ton of doggie pals, and I loved cleaning and taking care of the animals so it was good for me. I really liked my hotel manager too. I felt appreciated by management most of the time, and when I expressed interest in a higher wage, I was rewarded. Work hard, prove yourself, you will be an asset to the team and company.

Cons

Long shifts, can be loud, overwhelming. The biggest con was the other hotel team members. More interested in chit chatting and gossiping than doing work. Be prepared that you are your own team, and to rely only on yourself. Very high turn over rate, for example since I have been on nights we have gone through at least 6 other over nights, it's hard work. Once you prove yourself, you're golden. Some dogs are very mean and don't like people, you have to walk these dogs while alone in the hotel and store. That seems terrifying ( but my team was understanding if we had a super crazy dog and I didn't feel safe )

3.0
Apr 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Worked with some incredible people, I also thought that being around the pets could really help when things got stressful.

Cons

Hours weren’t ideal. For management it’s a bit better because you get decent vacation time but there will still be many weekend shifts and/or night shifts. Depending on the position you’re are in life, it can work. For me it was very hard because my girlfriend works a 9-5 min-fri schedule so we did not end up getting much time together.

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Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.