PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Apr 21, 2021
Recommend
CEO approval
Business Outlook

Pros

good benefits and discounts available. dogs

Cons

some of the customers can be difficult

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PetSmart Response
5y
Hi! Thanks for taking the time to review. We're happy to hear enjoyed your life at PetSmart. Please know, you can always connect with us via the CareSmart line at 1-800-738-4693 to chat through anything mentioned above. Thank you!
5.0
Apr 16, 2021
Recommend
CEO approval
Business Outlook

Pros

It's good for a retail job, decent pay and benefits. As with any retail job, the manager is more important than the company.

Cons

Corona pandemic has shown that hours can be cut a lot. Still better than other retailers. Corporate is still slow to react to changes.

3.0
Apr 13, 2021

Grat

Recommend
CEO approval
Business Outlook

Pros

Lovely place to work in

Cons

There are no cons with working here

avatar
PetSmart Response
5y
We're happy to hear you enjoy your life at PetSmart! Thanks for taking the time to share your experience with us.
Viewing 10471 - 10473 of 10,811 Reviews

Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.