PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Mar 7, 2020

Waste of time

Recommend
CEO approval
Business Outlook

Pros

None other than petting dogs

Cons

Horribly disorganized hiring and training process

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PetSmart Response
6y
Thank you for the feedback. We always appreciate hearing from our associates - the positives and the areas of improvement. We'd love to understand more about your experience. Please contact the CareSmart line at 1-800-738-4693. Thank you, again!
5.0
Mar 2, 2020

Amazing Experience

Recommend
CEO approval
Business Outlook

Pros

More responsibilty and accountability in the role

Cons

N/A- it went well overall

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PetSmart Response
6y
Thank you for the review and for your commitment to helping pets enjoy happy and healthy lives! We're glad you enjoyed life at PetSmart and appreciate you sharing your experience.
2.0
Feb 28, 2020

👎

Recommend
CEO approval
Business Outlook

Pros

Benefits, a lot of clients, commission.

Cons

Toxic work environment, poorly managed, unattainable goals, too many responsibilities that should have been for a manager to deal with

avatar
PetSmart Response
6y
I'm sorry to hear this was your experience working at PetSmart. This certainly is not the work environment we strive to create and appreciate you bringing this to our attention. We'd like to understand more. Please contact the CareSmart line at 1-800-738-4693. Thank you for taking the time.
Viewing 10546 - 10548 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.