PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Mar 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Commission, benefits, working with pets

Cons

Management, rules that are impossible to follow, extremely high and unfair expectations

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PetSmart Response
6y
Thank you for the review! We always appreciate hearing feedback from our associates and appreciate you taking the time. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!
5.0
Mar 23, 2020
Recommend
CEO approval
Business Outlook

Pros

there my experience was very good

Cons

no any disadvantage because according to me we should not say anything bad where we learnt alot.

3.0
Mar 7, 2020

Waste of time

Recommend
CEO approval
Business Outlook

Pros

None other than petting dogs

Cons

Horribly disorganized hiring and training process

avatar
PetSmart Response
6y
Thank you for the feedback. We always appreciate hearing from our associates - the positives and the areas of improvement. We'd love to understand more about your experience. Please contact the CareSmart line at 1-800-738-4693. Thank you, again!
Viewing 10543 - 10545 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.