PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Sep 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Pets are cool Cats Pay is pretty good

Cons

Workload is too big for the amount of staff/ hours. Lots of drama. Unrealistic expectations from management Group chat with management that leads to dealing with work at home

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PetSmart Response
6y
I'm sorry to hear that this was your experience, as that is not the type of environment we wish to bring to our associates. However we appreciate your feedback and you taking the time to review. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!
5.0
Sep 1, 2019

Great place to work hard

Recommend
CEO approval
Business Outlook

Pros

Lots of room for growth

Cons

Very few full time associates hired

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PetSmart Response
6y
Thanks for the review! We agree that PetSmart is a great place and are happy that has been your experience as well. It's our associates, pets, and pet parents who make PetSmart such a special place. Thanks again for taking the time!
5.0
Aug 24, 2019

very good

Recommend
CEO approval
Business Outlook

Pros

good benefits , breaks, management an staff

Cons

worked overtime quite a bit, and was not compensated

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PetSmart Response
6y
Thanks for the review and for your commitment to helping pets enjoy happy and healthy lives! We're glad you enjoyed your time at PetSmart. We appreciate you sharing your experience and taking the time.
Viewing 10570 - 10572 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.