PetSmart reviews

3.1

37% would recommend to a friend

(10,802 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Sep 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Amazing job. I loved it! The people I worked with were great, and the management was VERY easy to talk to. There was ALWAYS something to do there, and it was a very laid back job. It's great to learn things on the spot, and it makes you feel good when someone comes up to you to ask something, and BOOM, you know the answer and you can provide additional information to them if need be. Management was great, but it wasn't the best. I can't complain about them though. If you are in high school, or just needing a job for some money, GO here. It's great! They would have some people call in sick, and when they called me, I ALWAYS said YES. I've even came on christmas eve, to help a manager and another associate feed the animals and fish. The store is clean and ALWAYS friendly!

Cons

Although stocking shelves can be easy, the small cat food cans, you know the ones that ALL look the same except some tiny detail, are all messed up from customers, and it's a pain to put them back in the right place. Also sometimes it's really hectic; like when a new shipment of stock comes in, it's a small stocking room in the back, and you would get like 20 crates. Also when you give advice to some customers, they seem to want to hear what they wanted, and if it's not what they wanted to hear, they just ignore you; like when you offer them a great kind of pet food, rather than the one they are using.

1.0
Sep 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Good pay, awesome clients, good benefits.

Cons

Management does not care about their employees. They are cold hearted & mean. You can't go to the careline or to the DM with a problem because its turned around & shoved back in your face. Some. Coworkers are ok but most are not.

3.0
Sep 21, 2011

It was a good for high school employment.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The customers were always friendly.

Cons

There really wasn't much room for advancement.

Viewing 10579 - 10581 of 10,802 Reviews

Glassdoor has 11,065 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.