PetSmart reviews

3.1

37% would recommend to a friend

(10,807 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Feb 22, 2019

Pet care specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

love working with animals and i'm learning a lot about animal care and customer service

Cons

hours are short, hard to get promotions or raises.

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PetSmart Response
7y
Thanks so much for the review! We appreciate you taking the time to share your experience. That's wonderful to hear that you've learned a lot during your time at PetSmart. Working with pets and pet parents is so special and I'm glad you enjoyed it. Thank you, again!
3.0
Feb 21, 2019

Dog trainer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interacting with all sorts of Animals Customers

Cons

Management can be difficult Corporate is evil

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PetSmart Response
7y
Thank you for the feedback. I'm sorry you had a negative experience. We greatly value our associates and always want to ensure a positive environment. Please know, you can always share more via the CareSmart line at 1-800-738-4693. Thank you, again.
3.0
Jan 31, 2019

Petsmart

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

tips, breaks, work experience, academy, animals

Cons

odd hours, back pain, missed breaks

Viewing 10594 - 10596 of 10,807 Reviews

Glassdoor has 11,071 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.