PetSmart reviews

3.1

37% would recommend to a friend

(10,807 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jan 31, 2019

Petsmart's a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Is a great place to work

Cons

Dont become friends with other employees.

4.0
Jan 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Full time promised pay, room for growth, paid training, benefits, incident insurance, marketing.

Cons

Some policy and procdures make our job more difficult but each one is honestly well thought out and has a reason behind it. They prevent shortcuts but I think that is a good thing truthfully.

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PetSmart Response
7y
Thank you so much for the helpful feedback. We really appreciate you taking the time. Working in the salon is so important - the team is integral to our success and to bringing smiles to pets and pet parents each day. That's great to hear how much you enjoy the benefits, compensation and growth opportunities. Thank you for all you do for pets each day and for sharing your experience.
4.0
Jan 4, 2019

Dog Stylist

Recommend
CEO approval
Business Outlook

Pros

Great Pay and amazing benefits!

Cons

It's corporate. You're forced to take on more than you can handle. They'd rather you suffer be stressed out and unhappy than take on a comfortable amount of clients.

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PetSmart Response
7y
Thank you for the feedback! That's great to hear that you enjoyed the pay and benefits at PetSmart. I assure you that we value our associates and their contributions and care greatly about their well-being. We'd like to understand more about your experience. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
Viewing 10597 - 10599 of 10,807 Reviews

Glassdoor has 11,071 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.