PetSmart reviews

3.1

37% would recommend to a friend

(10,807 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Dec 13, 2018
Recommend
CEO approval
Business Outlook

Pros

The management and senior employees handles customer interactions, so none of the bad customer interactions make it to the associates. You get to work with pets. Flexible scheduling / easy going atmosphere. Room for growth if you want to have a career, this doesn't apply to part-time employees, which happen to make up most of the hands on labour and turn-over.

Cons

It's a retail job. Poop, lots of it.

5.0
Dec 10, 2018

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pets are get the dogs

Cons

Physical demands of the job

4.0
Dec 7, 2018

Floor staff

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great seeing pets, great customers

Cons

Demanding head office, less time helping customers, more time doing things that don't help with sales.

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PetSmart Response
7y
Thank you for the review! We always appreciate hearing from our associates. That's wonderful to hear how much you enjoy working with pets and pet parents. We think that makes life at PetSmart pretty sweet, as well! Thank you, also, for the constructive feedback. We are always striving to be an employer of choice so we take the insight seriously. Thanks, again!
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Glassdoor has 11,071 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.