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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Nov 1, 2018

      Postive

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere to work in

      Cons

      Schedule issues for many employees

      avatar
      PetSmart Response
      7y
      Thanks for the review! I'm thrilled to hear that your experience was positive. We appreciate you taking the time to share. Thank you, again!
      4.0
      Oct 19, 2018

      Mostly great, but

      Sales associate/cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relatively reasonable pace of work. Generally more pleasant customers. DOGS!

      Cons

      Little say in how things go. Opportunity for creativity lays within displays.

      avatar
      PetSmart Response
      7y
      Thank you for the feedback. I'm glad you're enjoying life at PetSmart, but you raise some valid concerns. Please feel free to contact the CareSmart line at 1-800-738-4693, as well, to share your experience. Thank you!
      5.0
      Oct 12, 2018

      Current Pet Trainer, former AL. Best job ever!

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hard work pays off. Easy to get along with co workers as you can always talk about pets and learn from each other. Customer service is fun and natural to provide due to the nature of the business. Opportunities to learn lots of skills in every store. Even the most stressful days are easier to handle because chances are you will at least meet an awesome dog. Your safety and animal safety is #1 priority and it really shows daily. Excellent employee discounts. Providing animal adoptions is really rewarding. Working with local rescues and charities.

      Cons

      Not a lot. Retail hours can be annoying but that's any retail job. Occasional difficult customers, however there are many resources available to go the extra mile to appease them. It sometimes feels like leaders are going unchecked. However in my experience a bad leader has been terminated before a staff has imploded. It can feel like it takes forever for something to be done but the right thing always gets done, eventually.

      avatar
      PetSmart Response
      7y
      Thank you so much for the review! We are thrilled to hear that PetSmart is your best job ever! You mention several things that mean a great deal for us - from career development and safety policies to our philanthropic work and employee perks. Thank you, again, for sharing your experience. That's great to hear it's been so positive!
      Viewing 10603 - 10605 of 10,806 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.