Pros
PetSmart is definitely a company that embraces its employees on the corporate side. They conduct surveys every year to determine how things are running from the point of view of the employees. I've never heard of any other company doing that!
Cons
Prepare for monotony. It's not a matter of if you will get bored, it's a matter of when. 8 hours of standing in the same place day in and out doing nothing but preventing bloodshed. Safety is secondary in the Hotel. As long as a customer is willing to push money into the register, the dog is as good as gold no matter how many times they've bitten people. Pay is extremely low for an animal care job, especially considering the work involved. Imagine shepherding 15 dogs for near minimum wage. Awful. The people you depend on to manage you have never worked your position, so they have no idea who the dogs are or what they are doing, Training is SCANT. Confidence is low, so we're constantly losing staff which puts pressure on us to do the work of 2-3 people.