PetSmart reviews

3.1

37% would recommend to a friend

(10,801 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Jun 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Working at PetSmart was great in the aspect that it allowed me to be around pet lovers and people enthusiastic about animals such as myself. I felt like management listened as much as a large company could. I made friends there and didn't mind coming to work everyday.

Cons

The only cons were Most importantly, the hazards that accompany one working with animals, especially dogs. Unless one does this job they probably can't foresee all the physical problems. There was the daily leaving work with hairs in my eyes, nose, mouth, and hair splinters in my fingers/arms as well as feet being wet all day peeling a lot and having a nose stuffed from trying to block out smells. There's also dogs menstruating on your table and pooping and peeing around and on you. Getting dirty and smelly was fine to me and acceptable, but the common occurrence of leaving work with scratches and cuts and wounds from wrestling upset dogs all day was what led to my resignation. I was afraid of getting seriously wounded or spraining something. I just wrote the other parts to help someone who's considering being a bather to think about some perhaps unconsidered side effects. The only other con was the closed off nature of the salon. It was practically its own store and so segregated from the main store it developed a culture of its own which was inherently hierarchical and cliquey in nature. What I discovered there was that the Groomers were the ones in control there and Bathers were to do their jobs and help the groomers do their jobs. You have social situations at every job but just look out for this set up and don't do anything to make the groomers dislike you.

3.0
Jun 26, 2011
Recommend
CEO approval
Business Outlook

Pros

Aside from management everyone was fun to work with. Managers who were promoted up were great people to work with, but if the manager came from a different store and didn't know the people the were pure profit no personality.

Cons

Management was to concerned with profit instead of helping a customer. It was "frowned" upon if you just talked with a customer and weren't shoving some stupid product they didn't want in there face. Mystery shops were always fun though, as much as the store manager disliked me I would always score 100% twice on one purchase and prove him wrong.

4.0
Jun 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Opportunity to make more money if you work harder You work more with animals than people You learn and get better You can be creative Lots of opportunity for more pets Exciting- you never know what kind of day you will have

Cons

It's dirty, hairy and smelly Too many tasks that can never be accomplished in one day handed out Small work environment with lots of females equals drama Customers and management can be a pain in the butt Dogs can be really uncooperative and you need to keep your cool Maintaining your own equipment Wear and tear on your joints and body from wiggly dogs Risk of getting bit

Viewing 10615 - 10617 of 10,801 Reviews

Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.