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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,794 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Jun 4, 2011

      A giant stress battle.

      Support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for advancement if you're a solid worker, especially given how frequently managers are replaced under the "new" level of expectation. Benefits are decent for managers (and full-time employees) and you are given discretionary days, sick days, and vacation upon promotion.

      Cons

      Your level of responsibility and expectation will FAR OUTWEIGH what they will pay you. Everyday you will have to choose between "critical vs. important" and that is a battle you will never win; which means every day will be a giant stress battle. In retail, and especially at PetSmart, you are measured by your negatives, so have thick skin.

      4.0
      Jun 2, 2011

      It's a very challenging place to work.

      Presentation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Petsmart is a solid company with room for advancement. Everything is measured, performance evaluated and metrics strictly enforced. If you can make it here, you can make it anywhere

      Cons

      The jobs within the stores are very specific. THere is not much room for collaboration and teamwork is not the norm. THe pay is not commensurate with the postition.

      2.0
      May 29, 2011

      They would rather hire outside people without knowledge/experience than promote hard workers

      Petcare specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The primary reason I still work at PetSmart is the animals. I do have a lot of regular customers that ask for me personally and I do enjoy helping most of the customers that come in the store.

      Cons

      If you are hired in at a low level, you will never be promoted higher than maybe a lead position. Pet Care there is a lot to do every day, all day. It is a lot of hard work with very little assistance from other departments, yet they are expected to cover other areas in the store making it very difficult to complete daily duties and provide proper customer service. The down side to others helping in Pet Care is lack of training and knowledge which can result in improper information given to customers which can have bad results when they purchase live animals without clear understanding of their needs and care. Training for all areas and positions are minimal at best. Most of the managers have very little experience, if any, and most are outside hires, very rare to find a manager that was promoted to the position. Pay is low and so are the raises.

      Viewing 10618 - 10620 of 10,794 Reviews
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      Glassdoor has 11,057 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.