They would rather hire outside people without knowledge/experience than promote hard workers
Pros
The primary reason I still work at PetSmart is the animals. I do have a lot of regular customers that ask for me personally and I do enjoy helping most of the customers that come in the store.
Cons
If you are hired in at a low level, you will never be promoted higher than maybe a lead position. Pet Care there is a lot to do every day, all day. It is a lot of hard work with very little assistance from other departments, yet they are expected to cover other areas in the store making it very difficult to complete daily duties and provide proper customer service. The down side to others helping in Pet Care is lack of training and knowledge which can result in improper information given to customers which can have bad results when they purchase live animals without clear understanding of their needs and care. Training for all areas and positions are minimal at best. Most of the managers have very little experience, if any, and most are outside hires, very rare to find a manager that was promoted to the position. Pay is low and so are the raises.