PetSmart reviews

3.1

37% would recommend to a friend

(10,794 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
May 21, 2011
Recommend
CEO approval
Business Outlook

Pros

- Get to see pets all day - Employee discount - Paid higher than minimum wage - Some of the coworkers are nice and friendly

Cons

- Micromanagement is a pain - Not a big enough work space for all that goes on within the Salon - Expected to bathe/brush a dog every hour that you work, plus answer phones, do walk in nail trims and clean the salon, and for the amount of money you make, it doesn't seem worth it. - Poor benefits for part time people - Don't expect to be hired full time - Training was mediocre. -No appreciation for the hard work you're doing.

1.0
May 9, 2011
Recommend
CEO approval
Business Outlook

Pros

1. The animals. 2. Some what of a good pay. 3. Convenient and short drive from home. 4. Some nice employees, many friendships can be made.

Cons

1. Thats right number one is the management! They are awful, they can never do anything for you. I worked there for over a year begging to go to grooming school. I was a good bather as I had many request dogs. I would never send a dog out stinky and got their nails as short as they could go. I got put down all of the time! They made excuse after excuse of not to send me through their academy. I was told i'd be sent in January, patiently waiting I waited until May... I gave them one last chance before I left. And of course they made excuses.. I wasn't good enough, I missed too many days, didn't do H.O.P right, didn't have enough add ons. Every time I got called into the office they never had anyhting good to say about me. Nor did they about anyone else. All they worry about is MONEY! They care less about their employees.. All you are there for is to make them money.. If you don't you'll be sure to be nagged about it every day! Also I called the district manager several times to fix issues and he did NOTHING! If they got new management and a better district manager they might be a good place to work. I will never shop there again. I will go to petco instead because atleast you're treated with respect and the employees are'nt miserable looking.

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Glassdoor has 11,057 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.