PetSmart reviews

3.1

37% would recommend to a friend

(10,792 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Mar 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Unique, diverse & fun retail environment. Gain knowledge about animal health to offer advice to customers. Medium level benefits package offered only to full-timers, but difficult to get full-time. Paid vacation. Part-timers get a smaller benefit package containing even less options, but at least its something. 15% employee discount, and easy to get time off as needed.

Cons

Yearly reviews are often late. Poor and very low raises make you feel you're not appreciated. High expectations from you but little recognition in return. Few chances for promotion at associate level unless you are a manager already. Even managers get burned out early on, high stress for them.

4.0
Feb 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Working with animals is great. Usually the customers are polite, and although the job is intense, I have fun every day.

Cons

Work is hard. Cleaning fish tanks, bird cages, etc can get repetitive.

Viewing 10642 - 10644 of 10,792 Reviews

Glassdoor has 11,055 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.