PetSmart reviews

3.1

37% would recommend to a friend

(10,792 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Oct 28, 2010
Recommend
CEO approval
Business Outlook

Pros

-working with animals -fun immediate coworkers in the grooming salon

Cons

-micromanagement hell -managers who just boss you around for no reason -your job may be to groom animals but they will stick you on the floor because it may be slow for a moment -no recognition of a job well done -nothing is ever good enough -its all about the money and not the pet's well being -if corporate is coming in, management is even worse -store management is very fake, and superficial -the main store manager rarely left the office instead they would monitor employees on the surveillance cameras, and be as nit picky as taking a 16 minute break rather than a 15 minute break could get you written up -abuse of power from managers -random meetings at 5am in the morning on sundays -many crazy customers but thats seriously the least of your worries -get in trouble if the phone rings more than twice -random bs paperwork to do on every pet for NO reason -you have to force products on clients who don't want them, until they say yes -ridiculous sales goals so that the salon manager can get their bonus -corporate would rather u get bit than allow you to muzzle an aggressive dog -not allowed to turn away an aggressive dog even if you think you cant control it or will end up getting bit, unless you have a managers approval, THEY WONT APPROVE IT! -getting pooped on, getting peed on, finding poop in your pocket, getting bit -get written up for not wearing a name tag, even if it just fell off because you were in the middle of restraining a dog

3.0
Oct 27, 2010

wow i got a job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

you get a chance to work with some very passionate and talented individuals and some really great customers. meeting new puppy's all day is fantastic.

Cons

you work long hours, but that is the nature of retail so it's really not a suprise. you work with

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Glassdoor has 11,055 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.