PetSmart reviews

3.1

37% would recommend to a friend

(10,805 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Aug 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Developing close relationships with people of similar interests/backgrounds. Paid slightly above minimum wage. There is truly very little benefit to working at a PetSmart location.

Cons

Overall poor management: poor middle-management on multiple levels that reduces productivity, conflicting directions from said poor middle-management, complete lack of respect towards employees and even managers at lower levels than store manager level, accomplishing insurmountable feats daily (hourly) even without taking your legally obligated 15 minute break Horrible flexibility: no one respects your availability and only expects you to perform at peak levels with no rewards/benefits This location is absolutely atrocious and if you are considering employment at the Pickering location, I strongly suggest looking elsewhere.

1.0
Jul 18, 2014

Cashier

Recommend
CEO approval
Business Outlook

Pros

Easy, has benefits, has great rules and regulations if the damn location follows them.

Cons

They didn't follow the rules, cruel to the animals, sold them them as live feed.

4.0
Jul 11, 2014
Recommend
CEO approval
Business Outlook

Pros

The discount on pet supplies and food is great. The job was really fun and pretty laid back as long as everything was taken care of. It was great to interact with all the dogs and cats that stayed in the hotel. Performance review was taken care of without asking and feedback on performance was given.

Cons

Working holidays was hard, and it would have been great if the position paid more than minimum wage.

Viewing 10669 - 10671 of 10,805 Reviews

Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.